I created a reference guide for my entry level IT intern to use to approach basic network troubleshooting. I tried to keep it clean and simple but as we all know most computer networks are anything but simple. Obviously all networks aren’t the same so I tried to broaden the steps to make it work on most networks. He doesn’t have access to the firewall or switch settings so he’ll be required to escalate those issues. Please ignore that I made the graphic in powerpoint… I am working on turning this into an infographic.